AI phone assistant for car rental: one customer is at the counter, and on the phone the next one is waiting.

A voice that answers the phone for your rental business while your team is at the counter. It understands requests in normal sentences, takes rental requests with all the key details, answers standard questions about deposit, driving licence and returns, and passes the call on when a person is needed. Unlike a tape with opening hours, it holds a real conversation, and afterwards it leaves a complete case instead of a callback request.

That depends on your booking system. By default it takes the request in full, with dates, vehicle class, branch and extras, and your team confirms after a look at availability. Whether a direct connection to your system makes sense and is possible, we clarify in the first call, honestly and without empty promises.

Only if your system is connected, and we don't claim that across the board. Without a connection it never says “it's available”. It takes the request and tells the caller your team will confirm. That is more honest than a guessed yes you have to take back at the counter. With a connection it can check the fleet directly.

The assistant notes which car, which dates and what should change, and passes it to your team right away in a structured form, so no car gets booked twice. It only confirms where you have allowed it to. The renter gets a clear answer on when the confirmation will come, instead of a busy tone.

German and Spanish, switching during the call, which is the normal case for branches serving holidaymakers. Callers hear the language they call in, no button to press. Other languages are not a default setting. Whether your customers need them is something we clarify in the first call.

It hands over instead of trying to calm things down. Damage cases are set up as what they are: moments for people. The assistant takes the basics (who, where, which car, anyone injured or not) and immediately puts the person you named for emergencies on the line. Outside hours it gives the emergency chain you have defined.

Yes, if the phone rings at the times your team is handing over cars, because that is exactly when bookings get lost. For a rental with a handful of calls a week it is not worth it, and we will tell you so in the first call. The size of the fleet matters less than how often nobody can pick up.

No. The number on your website, in your booking confirmations and on your notice board stays. You only decide when the assistant answers: always, outside opening hours, or only when nobody picks up after several rings. Testing happens first on a separate number. No real customer call goes through the assistant before you have approved it.

Your callers' data is processed and stored on European servers and belongs to you, not to us. The basis is a data processing agreement under Art. 28 GDPR, and no outside model is trained on your calls. The scope and retention of transcripts we put in writing before the start, not in the small print.

In days, not months. The longest part is not the technology but your rules: deposit, age limits, additional drivers, trips abroad, emergency chain. We collect them in one conversation, build the assistant and test it with you on a separate number. Only when your team is happy does it go onto the real line.